House Rules
Below you will find the most important house rules that apply at De Ruwenberg Estate. We ask you to respect and accept these rules.
General rules
All instructions from hotel staff relating to the house rules must be followed. Complaints can be reported to the management.
You are welcome to use the public areas of De Ruwenberg Estate; however, you do so at your own risk.
De Ruwenberg Estate must comply with Dutch alcohol licensing legislation. Alcoholic drinks are therefore not served to anyone under the age of 18. If there is any doubt about a guest's age, staff of De Ruwenberg Estate will ask you to show proof of identity.
To avoid any negative effect on the atmosphere during your stay, no alcohol will be served to anyone suspected of being drunk.
Food ordered from outside or brought in may not be consumed in the hotel.
Food or drink left behind in a room after check-out will be disposed of.
It is forbidden to receive paying visitors in your room for sexual activities.
No more people may be in the room than the number for which it was booked. All of these persons must show proof of identity at reception.
Pets are not welcome.
Liability
The management, the owner of this location and anyone working for the hotel cannot be held liable for the loss, theft or damage of your belongings.
Entry to hotel rooms by staff
De Ruwenberg Estate reserves the right to enter a hotel room if staff consider this necessary, for example in the event of a (suspected) breach of the house rules.
Fire safety
The fire safety instructions are available in your room.
In the event of fire, stay calm. Report the fire to reception (dial 611) and/or activate the nearest fire alarm.
Stay low to the ground if there is heavy smoke.
Leave the building immediately when the fire alarm sounds.
Never use the lifts in the event of fire.
The staff of De Ruwenberg Estate watch over your safety. In an emergency, the emergency plan comes into effect. You are kindly but urgently requested to follow any instructions from staff.
In the event of fire, the instructions of hotel staff and the regular hotel procedures must be followed.
Theft
De Ruwenberg Estate is not responsible for the loss or theft of your belongings.
Noise
To preserve the peace in the immediate surroundings of De Ruwenberg Estate, causing noise nuisance is not permitted.
Lost property
Please contact reception about lost or found items.
Hotel property
Hotel property may not be taken out of the building. Anyone who deliberately damages property of De Ruwenberg Estate may be held liable for the cost of repair and/or replacement.
Do not leave your belongings unattended at De Ruwenberg Estate or in your car. De Ruwenberg Estate is not liable for the loss, damage or theft of your belongings. Parking, both in the car park and in the surroundings of De Ruwenberg Estate, is at your own risk.
Check-in
A valid proof of identity must be shown at check-in.
Guests can check in from the age of 18. Anyone aged 18 or over can book a room. In every travel party, at least 1 person must be aged 18 or over. Anyone who (also) books for other participants is liable for everyone they register. For travellers under 18, it must be shown that their parents or guardians have given permission. If a traveller is under 18, we kindly ask you to contact us by phone.
Emergency exits
All emergency exits are clearly marked in the corridors and fitted with emergency lighting. The emergency exits are only to be used in the event of fire or when instructed by staff. It is therefore not permitted to use the emergency exits as regular entrances and exits.
Accidents
In the event of an accident, call 112 immediately and report it to reception (dial 611). De Ruwenberg Estate has trained in-house emergency responders (BHV) on its staff. They are trained to assess situations and to call in external professional help quickly.
Sexual harassment
Sexual harassment is not tolerated.
At De Ruwenberg Estate we treat each other with respect. It is therefore forbidden to sexually intimidate our guests or staff by word or gesture (action).
If sexual harassment takes place, we will report it to the authorities and/or the client organisation.
To maintain peace, order and safety at De Ruwenberg Estate, it is forbidden to use violence or to threaten violence.
Unforeseen circumstances
In all cases not covered by these rules, the management of De Ruwenberg Estate decides.
Smoking
Smoking is NOT permitted in the public areas of De Ruwenberg Estate. Breaking this smoking ban is subject to a fine of €175.
The use of electronic cigarettes is also not permitted anywhere in the building.
Smoking is not permitted in hotel rooms. If we find that someone has smoked in a room, we will charge a cleaning fee of €150. If the fire alarm is set off by smoking in a room, the fire brigade's call-out costs of €275 will be charged to you.
Smoking is permitted on the terraces by the lounges.
CCTV
Cameras are installed in various places in the hotel. Anyone in our hotel consents to being recorded. In the event of emergencies and/or incidents, these recordings may be shown to the authorities as supporting evidence.
Drugs
Consuming, using, dealing in or possessing any kind of narcotics is strictly prohibited. If this is discovered, the police and judicial authorities will be called in.
De Ruwenberg Estate does not make its premises available for purposes other than those set out in our policy. It is therefore forbidden to trade goods, handle stolen goods or offer services. Any amount already paid for a hotel room will not be refunded.
The use of nitrous oxide (laughing gas) in the hotel is forbidden without the express permission of the management.
Weapons
No one is permitted to have or carry weapons in our hotel. If this is discovered, the police and judicial authorities will be called in.
Zero tolerance
We have a zero-tolerance policy. This means that if these house rules are not observed, no warning will be given and you will be asked to leave the hotel immediately. No money will be refunded and any deposit paid will be withheld.